fv333 Privacy Policy

Introduction

fv333 ("we", "our", "platform") operates a trusted online casino and betting service for users in Bangladesh. This privacy policy explains what personal information we collect when you register, log in, or use any service on fv333, how we use it, who we share it with, and how we keep it secure.

By using our services, you consent to the terms of this privacy policy. If you have any questions, contact us at [email protected].

This policy applies only to individuals aged 21 or older. We do not knowingly collect information from minors.

1 Information We Collect

1.1 Information You Provide Directly

During registration and account management, we may collect the following information:

• Full name and date of birth
• Email address
• Username and password (stored in encrypted form)
• Documents required for identity verification (national ID card or passport details)
• Financial transaction details: deposit or withdrawal information via bKash, Nagad, Rocket, Upay, or bank transfer

1.2 Automatically Collected Information

When you visit our site, we automatically collect certain technical information:

• IP address and device type
• Browser type and operating system
• Site access time and session-related data
• Data obtained from cookies and similar tracking technologies
• Anonymous statistics on preferred game categories and gaming behaviour

1.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, we may receive limited information from trusted third-party verification services. This information is used solely for security purposes.

2 Purpose of Data Use

We use the information collected for the following purposes:

• Account Management: To complete registration, login, and account verification processes.
• Financial Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• Customer Support: To provide assistance through 24/7 Bengali live chat and email.
• Security and Fraud Prevention: To identify unauthorised access and suspicious transactions.
• Responsible Gaming: To monitor your gaming behaviour and reduce the risk of problems.
• Service Improvement: To analyse anonymous statistics in order to improve the platform experience.
• Legal Compliance: To comply with applicable laws and regulations.

3 Cookies and Tracking Technologies

fv333 uses cookies to improve your browsing experience. Cookies are small text files stored in your browser.

3.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the site, such as maintaining login sessions.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytics Cookies: Collect site usage statistics to help improve services.

You can disable cookies by changing your browser settings, but this may limit some features of the site.

4 Data Sharing and Disclosure

We do not sell your personal information to third parties. Information may be shared in the following limited circumstances:

4.1 Service Providers

We work with trusted partners for specific services such as payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical support. These partners receive only the information necessary to carry out their specific tasks and are required to follow our privacy standards.

4.2 Legal Obligations

We may be required to disclose information in response to a court order, legal notice, or a valid request from a government authority.

4.3 Business Transfers

In the event of a change in company ownership or a merger, user information may be transferred. In such cases, you will be notified in advance and this privacy policy will continue to apply.

5 Data Security Measures

fv333 uses industry-standard security technologies to keep your information secure:

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Firewall and Intrusion Detection: Active monitoring systems to prevent unauthorised access.
• Access Controls: Only authorised staff can view user information, on a need-to-know basis.
• Regular Security Audits: Periodic reviews are conducted to identify vulnerabilities.

No security measure is entirely impenetrable. However, we are committed to keeping your information as secure as possible. If you notice any suspicious activity, contact us immediately at [email protected].

6 Data Retention Period

We retain your information for as long as it is necessary to provide services, meet legal obligations, or resolve disputes.

• Active Accounts: For the entire duration the account remains active.
• Closed Accounts: For a defined period after account closure, as required by applicable legal obligations.
• Financial Transaction Records: Generally retained for an extended period as required by law.
• Log Files and Technical Data: Deleted regularly after security and performance analysis.

7 Your Rights

You have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request that incorrect or incomplete information be updated.
• Right to Erasure: You may request that your information be deleted in certain circumstances, though complete deletion may not be possible where legal obligations exist.
• Right to Restrict Processing: You may request that the use of your information be limited in certain cases.
• Right to Data Portability: You may request to receive your information in a structured, readable format.

To exercise these rights, contact us at [email protected]. We generally aim to respond within 30 days.

8 Protection of Minors

fv333 is intended only for individuals aged 21 or older. We do not intentionally collect any personal information from minors. Age verification steps are taken at the time of registration.

If we are informed that information from a minor has been collected, we will immediately delete that information and close the associated account.

9 Third-Party Links

Our platform may have connections to payment gateways (bKash, Nagad, Rocket, Upay) or other services. These third parties have their own privacy policies, and we are not responsible for how your information is used on their platforms. We therefore recommend reading their privacy policies before using the relevant services.

10 Policy Changes

We reserve the right to amend this privacy policy due to business needs, legal changes, or service improvements.

• For significant changes, you will be notified by email or through a notice on the site.
• Continued use of the site after changes have been made will be considered as your acceptance of the updated policy.
• If you do not agree to the revised policy, you may request to close your account.

The effective date of the policy will always be shown at the top of this page.

11 Responsible Gaming and Data

fv333 takes responsible gaming seriously. Under our responsible gaming policy, we may analyse your gaming behaviour and provide support if signs of a problem are identified.

Information collected for this purpose is used solely for your protection and is not used for any commercial purpose. To learn more about responsible gaming, visit our Responsible Gaming page.

12 Contact

If you have any questions, requests, or complaints about this privacy policy, contact us through the following: